SHIPPING/TERMS
SHIPPING/TERMS
PRODUCTS
All items are hand-made by me in Oakland, CA and are intended for your enjoyment as home decoration, tableware, or accessory. Designs are one of a kind or made in very small batches. Due to the nature of handmade items, slight variations are to be expected from the online image. Note that colors may display differently on different screens online. All pieces are sold separately unless marked a “set.” All items that are food safe are marked as such. Note that some pieces use experimental, textured, or crackled glazes that are not intended for use with food.
CARE
Although most items are dishwasher and microwave safe, I recommend hand washing and air drying for the more delicate styles. Note that light colored, matte, and textured items tend to hold stains and should be gently washed with mild soap or if necessary soaked and gently scrubbed. Clays and glazes used are all commercial and guaranteed non-toxic and lead-free by manufacturers.
CUSTOM ORDERS
If you would like a matching set of cups or tableware, or see a piece you like that has sold, send us an email! Often times we can recreate items for a custom order. Please allow 4-8 weeks for production. Completion time is based on availability of materials and existing order queue. $200 minimum for custom orders.
SHIPPING INFO
Listed products are ready to ship. Each order is packed and sent via USPS Priority Mail with insurance. Prices are based on recorded weight and size of the packaged piece. The cost of shipping and sales tax will be added to the total at checkout. Please allow 1-2 weeks for shipping and handling. You will get an email when we receive your order and another when we have shipped it.
INTERNATIONAL SHIPPING
International Shipping is offered on a case by case basis. Please email me with your requested product and I will send you a quote for shipping cost which varies depending on quantity, weight, and country of destination. Upon approval, I will send a separate invoice via email. Shipping will take anywhere between 3-5 weeks (unless Customs decides to inspect causing further delay). Tracking information provided will only document the progress of delivery from which it departs the United States.
PICK UP
If you live in the Bay area and you prefer to pick up your pieces from the studio, contact me via email prior to your order and we will be happy to deduct shipping and schedule a convenient time and day.
TERMS/RETURNS
If your item is found damaged as a result of shipping, please contact us within 24 hours of receipt. We will request documentation (images of the damaged item and its box) in order to process a claim through the carrier and advise on the refund or exchange for the purchased item. Otherwise, all sales are final.